Contact Us
At Urban Store Ltd, we’re passionate about providing the best possible experience for you and your furry friends. Whether you have a question, concern, or just want to say hello, we’d love to hear from you!
PHONE
+44 07881460200
LOCATION
31 Bramble Way, Leicester, United Kingdom LE3 2GY
MAIL US
sales@urbanstoreltd.co.uk
Yes, we strive to provide accurate product images. However, please note that product packaging, colors, or designs may vary slightly from what’s shown. If there’s a significant difference, we’ll notify you before shipping. Our goal is to ensure you receive a high-quality product that meets your expectations.”
We ship to all over the UK, as well as to international destinations. Please note that international shipping rates and delivery times may vary. During checkout, you’ll be able to select from available shipping options and estimate delivery times. If you have any questions, contact our customer service team for assistance.”
Yes, we regularly restock popular items that are currently out of stock. You can sign up for our ‘Notify Me’ feature to receive an email when the item becomes available again. Alternatively, you can contact our customer service team to inquire about the restocking schedule or suggest alternative products that may meet your needs.”
To return an item, please contact our customer service team within 15 days of delivery to obtain a Return Merchandise Authorization (RMA) number. Package the item securely and include the RMA number on the outside of the box. Ship the item back to us at our address. Once received, we’ll process a refund or exchange according to our return policy.”
You can view your sales receipt by logging into your account and clicking on the ‘Order History’ tab. From there, select the order you’d like to view and click on the ‘View Invoice’ button. Your sales receipt will be displayed, including details of your purchase, payment method, and order total. You can also print or download a copy for your records.”